Returns & Quality Guarantee

We want you to love every product you receive from Ruah Gold. Every item is carefully inspected and quality checked before it leaves our hands because quality is one of our highest priorities.

If your order arrives damaged during shipping or has a quality issue that is significant enough to affect the intended use of the product, please contact us within 48 hours of delivery so we can review your request.

To help us resolve your claim as quickly as possible, please email hello@ruahgold.com with:

• Your order number

• A brief description of the issue

• Clear, well-lit photos of the affected area, including close-up images that clearly show the damage or defect

If, after reviewing your photos, we determine that the damage occurred during shipping or that there is a qualifying quality issue that affects the usability of the product, we'll gladly provide a replacement at no additional cost.

Please note that minor cosmetic imperfections or natural variations that do not affect the function or intended use of the product do not qualify for a replacement.

Cancellations

Product Orders

If you need to cancel or edit your order, you may do so using the link provided in your order confirmation email before your order ships.

Once your order has been shipped, it cannot be canceled or modified.

If your order arrives with a qualifying issue, please notify us within 48 hours of delivery.

Donations

All donations are final.

Because donations directly support our mission, they cannot be canceled or refunded once checkout has been completed.

Damaged or Defective Items

Although every product is thoroughly quality checked before shipping, we understand that damage can occasionally occur while your package is in transit.

If your order arrives damaged or has a defect that significantly affects its intended use, please contact us within 48 hours of delivery by emailing hello@ruahgold.com.

Please include:

• Your order number

• A brief description of the issue

• Clear close-up photos of the affected area

Once we've reviewed your claim, we'll gladly replace any item that was damaged during shipping or has a verified quality issue that affects its usability.

Refund Policy

Product Orders

Because each order is carefully prepared specifically for you, we do not offer refunds, returns, or exchanges for reasons including:

• Ordering the wrong item

• Ordering the wrong size

• Changing your mind

• Accidental purchases

If your item arrives damaged during shipping or has a verified quality issue that affects its intended use, and you contact us within 48 hours of delivery, we'll gladly provide a replacement at no additional cost.

Donations

Donations are non-refundable and cannot be canceled once payment has been completed.

Accepted Payment Methods

We accept:

• Credit and debit cards
  

• Apple Pay (In-person events)

• Google Pay (In-person events)

• Additional local payment methods where available

International Orders

International orders may be subject to customs duties, import taxes, VAT, or other fees required by your country.

These charges are determined by your local customs authority and are not included in your purchase price or shipping cost.

Ruah Gold is unable to estimate or collect these fees in advance. Any customs fees are the responsibility of the customer.

For additional information, please contact your local customs office.

Shipping & Delivery

How is shipping calculated?

Shipping costs are calculated at checkout based on:

• The total weight of your order

• Your shipping destination

All orders ship from Pennsylvania. Because carrier rates are based on distance, shipping costs may vary depending on how far your package needs to travel.

When will my order ship?

Processing Time

Please allow 2–4 business days for us to carefully prepare and package your order.

Transit Time

Once your package has been handed to the carrier, standard U.S. shipping typically takes 3–7 business days, depending on your location.

Please note that delivery times are estimates and may occasionally be affected by weather, holidays, or carrier delays beyond our control.

Will I receive a tracking number?

Yes!

As soon as your shipping label is created, you'll automatically receive a confirmation email containing your tracking information.

Please allow up to 24 hours for the carrier to scan your package and update the tracking status.

Can I change my shipping address?

Yes—if your order has not yet shipped.

If you notice an error in your shipping address, please contact us as soon as possible at hello@ruahgold.com. We'll gladly update your address if your order has not already been processed for shipment.

Frequently Asked Questions

What if my package says "Delivered" but I didn't receive it?

If your tracking information shows your package as delivered but you cannot locate it, we recommend:

• Checking around your property and any safe delivery locations.
• Asking family members, neighbors, or your apartment office if they accepted the package.
• Contacting the shipping carrier for additional delivery details.

Unfortunately, Ruah Gold cannot replace or refund packages marked as delivered by the carrier.

What happens if my package is returned because of an incorrect address?

If an order is returned to us due to an incorrect or incomplete shipping address provided during checkout, we'll contact you to arrange reshipment. Additional shipping charges may apply.

Do you offer local pickup?

At this time, we do not offer local pickups. All orders are shipped directly to the address provided during checkout.

Still have questions?

We'd love to help! Feel free to email us at hello@ruahgold.com, and we'll get back to you as soon as possible.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.